REMINDMECARE
INTRODUCTION
All sales to be optimally performed and profitable, require preparation and research. This resource will provide you with the tools that you need to be able to self-train yourself to be ready to sell RemindMecare (aka ReMe and RMC), and any other products in the ReMeLife ecosystem.
The training process involves the following.
- Stage 1. Training Session 1: Project Overview
An overview of the nature of RemindMecare, the care sector and selling techniques. - Stage 2. Self Training
Reviewing this page and performing the tasks listed within each section. - Stage 3. Training Session 2 and Q&A
The tasks undertaken in Stage 2 will be reviewed, other topics discussed and all final questions answered.
KEY FACTS
- The market you are selling into is now craving tech, as this year is the year of AI, crypto and tech adoption. Your timing could not be better.
- There are very few comparable and rival products, but the bad news is that the care sector is always slow to adopt.
- ReMe is not expensive and makes money. And money makes the world of care go around. That is a message the care sector loves to hear.
- We will be launching new products throughout the year, from enhancing ReMe with new features, to launching an AI suite of tools, and crypto products. Earn will be sellable and commission generating.
TASKS
- To know enough about the care sector to capture the opportunity that ReMe represents.
REGISTRATION & SET UP
Before starting to sell there are a number of necessary steps to be undertaken.
CLICK UP
It is critical that the following actions are taken using click up.
- 1. All leads are recorded in CU.
- All dated conversations are recorded.
- It is not mandatory to record your hours, but it is recommended as an invoice will be required at the end of the month and the hours spent selling will be recorded for the purposes of token allocation. If not done, then a guestimated allocation will be made.
You can find many videos to teach you how to use CU, but we are here to help whenever you need it.
KEY DATA
Review our social media, as this is a good place to connect with your target clients.
- Phone numbers: 0203 884 0162 (office)
- Collective Email: team@remelife.com
- You will be given your own email address
KEY FACTS
- ReMe is available on PC and from google Playstore.
- Care providers are recommended to download it first onto a pc and then invite carers and families to join up, and they can do so, once they receive an invite, using either their pc or the app that they have downloaded from Playstore.
TASKS
- Visit www.RemindMecare.com and register yourself as a fake care home, to get a copy of RMC that will be empty and that you can practice with
- Once familiar with the ReMe Free version, then upgrade to ReMe Full. Use the code VIPs.
- Become conversant with the functionality so as to be to demonstrate it to clients.
- You can access an example of ReMe that has content at reme.care using username: wH1 and password: tester123. When viewing a residents My Story, use Richard as he has content.
- Review our social media.
SALES TRAINING
OVERVIEW VIDEO
This video will give you an overview of RemindMecare (aka ReMe or RMC).
It’s on the main website and is used to introduce clients to the Features & Benefits of the app.
TRAINING VIDEO No. 1
This is a recording of Training Session 1.
KEY FACTS
- Become familiar with the ROI tool, and be sure that you understand the prepopulated variables that generate the positive ROI.
- During the sales process we do not mention ReMeLife, as this is intended for consumers, and we certainly do not mention crypto.
- Unless they have discovered these for themselves in which case you will be required to properly explain their purpose and logic.
TASKS
- Visit www.ReMeLife.com and register yourself. Download your ReMe Wallet, using the referral link provided by your introducer.
- Familiarise yourself with the nature, intent, crypto strategy, etc., of ReMeLife.
- Make a post in the ReMeLife Forum, so that you can promote it to those you meet in the care sector, if they ask you about it.
LEAD STRATEGIES
The following provides information on lead sourcing and lead policies.
TARGET MARKET
The following are the care providers that can use ReMe and that are our targets.
- Residential Care Homes
Accommodation, personal care, help with daily tasks like bathing and dressing. No medical care but help with daily tasks. For older adults and those with limited independence in a homely environment. 12,000 homes. - Nursing Care Homes
Provide 24/7 medical care from qualified nurses for individuals with complex health needs. 50+ residents. There are approximately 4,000 nursing care homes. - Assisted Living Facilities & villages
Apartments for older who want to maintain independence. Meals, medication support, and social activities provided. 50–100+ residents. - End-of-Life (Palliative) Care Homes
Specialise in providing comfort and support for individuals nearing the end of life, focusing on pain management, emotional care, and dignity. Often integrated within nursing or residential homes - Domiciliary (Home) Care & LiveIn care
Provides care services at an individual’s home. This service helps individuals maintain independence while receiving support at home. 10,000+. - Hospitals
ReMe is suited to hospitals, but it takes a painfully long time to close them. To be discussed. - Local Authorities
ReMe and ReMeLife are perfect for local authorities and we intend to pitch this sector. To be discussed.
LEAD SOURCES
Leads are easy to find. The following are the starting point for lead research
Online
Carehomeuk.com
Autumna.co.uk
CQC
Industry Magazines
These provide a good source of industry knowledge, and will be used periodically for advertising.
LEAD POLICIES
All leads are open to take up, other than those already listed in CU. Search in CU and if a lead is not listed then log it in your sales area, that which is open to inspection.
A lead remains yours for 3 months after which should another person wish to claim it then they must ask you if you have any good reason as to why you should expect to keep it. If you have no reason to do so then you must hand it over and release all your data in relation to that lead
CARE PROVIDER GROUPS These can be tricky, for each care home is a different lead, but if one of these leads to a full group being interested in taking up RemindMecare then it may become necessary for sales persons to share the group revenue or if one sales persons lead is not active, then for him/her to give up that lead. This matter will have to be dealth with on a case by case basis.
KEY FACTS
- the good news is that leads are easy to find and your target managers are easy to connect with.
- The bad news is that lead management can be complicated. Therefore, make sure you keep strong notes.
- For like any sales operation, you will need to build a pipeline and manage it effectively.
TASKS
- Create a lead strategy. For example…
- Will you choose an area and locate all the care homes in that area? So you become knowledgeable about a care homes rivals.
- Or focus on one care group so as to close one care home, and then snowball sales across the other care homes in teh group.
- Or will you become expert in a type of care, or a care home price range (ie upper, middle or lower monthly fees).
- Set up a minimum of 5 leads in CU.
THE SALES PROCESS
The process of selling RemindMecare involves all those key sales techniques, from the consultative spin sale to video demos, qualifying, negotiation and closing, and simply getting past the receptionist. The following provides a step by step process to self-teach the key elements of pitching to a care provider.
THE PROCESS
There are multiple stages, from first finding a lead to closing the deal.
- Decide on lead strategy
- Find leads
- Research each lead
- Type of facility
- Name of Manager
- Make call
- Ask for Manager
- Send First email
- Pitch ReMe
- Get email address
- Get call back date for video demo
- Send First Email
- Video demo
- Closing call
The following are key components of the sales process.
PITCHING
Click on the documents below, to download, guidelines on pitching. These are word documents so you can work within them as you wish.
- The Pitch. click to download.
- Video Demo
You will normally be required to make two pitches, the first being an overview that sets up a time for a formal call, which ideally should be a video based demo. It is during this that stories best resonate, those that illustrate the solutions ReMe provides and that illustrated its successes.
Click on image to open it
KEY WORDS & STORIES
Industry & ReMe Terms
The following are key industry terms that if you use in your pitch, will show the listener you are a professional. Here’s some…
ABOUT REMINDMECARE
- Activity-based person-centred care
- Outcomes based care
- Agitation
- Residents not patients.
- Electronic Life Records – our data set
- Insights and Discovery tool
ABOUT CARE GENERALLY
- Triggers
- Namaste
- The work of Kitwood
Story Telling
Just like a picture, a story (a case, is a better word to use) tells a thousand words. They’re more engaging. Here are some you can use.
- Yellow Wall – Reduced agitation
Listen. - Spitfire – Bedside engagement
Listen.
Click on image to open it
COMPETITION & OBJECTION HANDLING
When objections are voiced, be ready to handle them. But also unvoiced hidden objections and poorly answered questions, can kill deals. So ask the prospect, what are your concerns? Be prepared with your answers.
OBJECTION LIST
- Competitors
- Price
- Integrations
Click on image to open it
FIRST EMAIL
The first email that you send out post either the call with the receptionist or post a pitch should be short but contain the following items.
- Link to website.
- Link to Overview Video.
- Link to ROI calculator
- Requirements form.
- Confirmation of call back date.
- inclusion of your Calendly link so they can book a meet with you.
- Link to where they can download ReMe Free.
You can download a copy of the First email here.
DEMO
Once you have a demo booked, via zoom or google meets, then in that call, in which a manager will be present until you are confident, you will present a run through of ReMe Premium, to show them its functionality.
At the end of the demo, you should then close them.
CLOSING
The process of closing is geared to achieving a variety of key elements.
- A sale of ReMe Full. You simply ask them to upgrade in app. You can get them to complete this process, live during the demo or in a subsequent call.
- Ask them to email you when they have done that so that you can put them on your ongoing support rosta.
- An ongoing relationship, as most care homes are part of a group, and you want to sell to all of them.
- Feedback as they use ReMe
PRICING STRATEGY
As we progress we will pass through various stages, each will require different strategies re pricing, and you can exploit these in your pitch. These will be discussed one by one, but basically, they are as follows;
STAGE 1: LAUNCH
- Pipeline
We need to get as many users of ReMe Free as quickly as possible, so as to build up a pipeline. - Discounted deals of any size can be done to get Ambassador care facilities signed up. These are those that will tell us about bugs, give ideas for new functionality, and allow us to quote them to other clients as happy users, and permit us to put them on our website as a client.
STAGE 2: REGULAR SALES
- Post stage 1, and at any time is suitable, simply sell on the basis of ReMe Free being a demo/free for ever offer.
- You can say that this will change in the coming future, as sales are moving fast.
STAGE 3: SPECIAL OFFERS
- We will run special offers on certain days of the year.
- You can offer group discounts, but these need to be negotiated and a deal confirmed with our managment.
KEY FACTS
- Most salespersons do inadequate research and believe that quantity of phone time is better than the quality of each call. This does not work in the care sector. Your listener will want to know that you understand the sector and their own problems.
- Listening
A key mistake of selling is to talk about the product and then talk some more. Get them to talk. Force silences so they have to talk. You will then learn what you need to talk about. - People buy people, so if you can find your target care home manager and whoever you are scheduled to meet in LinkedIn, you may find valuable knowledge, that will help achieve gaining their confidence and engagement with you. If they don’t like you they will not buy from you.
TASKS
- Write your own pitch.
- Learn it word by word so that it becomes natural to you and so you do not need to think as you pitch.
- Add to CU all data, such as your call strategy, angles, and ReMe F&B’s, those that will best suit each client.
- Create a list of objections and learn the answers to them.
- In Training session 2, we will explore the pitches you have created and the objections that you have worked on.
- Write your first draft of the First email that you will be sending out.
KEY SALES TOOLS
You will find many tools that will make your pitch sparkle, such as today’s current news on healthcare, new relevant tech, relevant gossip, etc. These will enable you to be seen as part of the care sector as opposed to telesales bod, those that call us everyday to get us to buy cheaper electricity or a new phone. Here’s some key tools.
EMAILS
During every call, you must always get, if you have not before, the name of the key person to pitch to, and their manager, and then email them.
- Footer
The email should have a footer that has RemindMecare in it. If you wish to promote your company, then please do so but as part of a combined footer, as provided by your RML manager. - Sales Tools
You can include these key links in your email- The Overview Video.
- The ROI calculator and document
- The Summary Product brochure
- Your Calendly link to book a meeting with you.
ROI TOOL
Money makes the world go round, and ReMe makes money.
- Ensure that your prospect is aware of the ROI tool.
KEY FACTS
- If you can show that your prospect will improve their care, support their carers, impress existing and prospective clients, AND make money – all for a low risk free cost, then you will have a sale.
- Easy, accessible, human support is a strong factor in any purchase. Whilst ReMe is a self-train tools, with videos on every page to teach them, however we relish supporting them. For engaging them generates another sale in their care group. (=pack of cards selling).
- If you understand the ROI tool, you will understand the care world and some of its problems, such as labour costs, monthly resident fees, etc.
TASKS
- Read the ROI document.
- Read the Product brochure.
SALES TRAINING
TRAINING VIDEO No. 2
This is a recording of Training Session 2.
KEY FACTS
- We will regularly create new products to upsell.
TASKS
- Use ChatGPT to ask for answers to your questions.
- Be creative with your sales strategies.
REMELIFE
Whilst you must not pitch ReMeLife to the b2b care sector, i.e. to care homes, assisted living, etc., since we do not want to confuse them with the complexities of rewards, crypto, etc…. however you should understand it, for those occasions when you are asked about it. And, indeed for your own benefit. For ReMeLife is a mission, a project that addresses some key issues of care, and of the cost of living crisis, and that deploys the new tech that is emerging in 2025.
MISSION SUMMARY
If you ask ChatGPT for a 100 word summary of the nature and purpose of ReMeLife, this is output.
ReMeLife is a pioneering Web3 care ecosystem that enhances person-centred health and social care through advanced digital tools, blockchain technology, and crypto rewards.
Its self-sustaining community platform empowers caregivers, families, and individuals by offering apps like RemindMecare for personalised care activities, video connectivity, and memory sharing. Members earn REME tokens for care actions, for using the forum, news sharing and marketplace modules, and for data sharing, and online purchasing. The tokens can be used in the ReMe Market or traded.
By leveraging AI, blockchain, and decentralised principles, ReMeLife fosters a collaborative “Careocracy” that reduces caregiving burdens, promotes engagement, and monetises care efforts to improve wellbeing for all involved.
KEY FACTS
- ReMeLife is being built ‘by the people, for the people’, in that all those working on it are predominantly rewarded in tokens.
- This means that there is no VC or investor funding and that all profits are returned to members, through passively earned tokens and ultimately, by a DAO based member distribution. Team members and partners profit through earning and holding the REME token. Community activity and token burning promotes its price appreciation.
TASKS
- Read about REME tokens and wallet here.
- Make sure you register with ReMeLife and get your ReMe Wallet, using the referral link that you should get from your introducer.
- Support ReMeLife, by posting in the Forum. If you can make one post a day, using different names for variety, that would be great.
- Invite your network to join ReMeLife using your own ReMe Wallet referral link.
In a nutshell, the more the Forum grows, with your assistance, as in regular posts, and the greater the size of your personal ReMe Wallet network, the greater the value of ReMeLife, and more REMEs you will earn passively and the more valuable your REMEs will become as the community grows, as we prepare for their launch later in 2025.
COMPLETION
That’s it, you’re ready for Training Session 2.
Please arrange a time with your manager for the meeting.
After this, you’ll be ready for action.
