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Training Overview

Here’s some material that will help you understand and pitch RemindMecare (aka ReMe).

THE SHARP MEETUP & REME TRAINING VIDEO

This video is as presented at the Sharp Meetup and ReMe sales training sessions

FEATURES & BENEFITS OVERVIEW VIDEO

  1. Healthcare 
    1. Person-centred & dementia care
    2. Carer engagement
    3. Activities provision
    4. In room Alexa integrated remote management
    5. Data based outcomes reporting
  1. Business  
    1. Client acquisition & nurturing
    2. Personal data GDPR compliancy
    3. Family engagement
    4. Staff training and retention
    5. Reporting, ie CQC for Regs 9 and 10
    6. Hospital connectivity 
    7. End of Life support

Consultative Sale

The best way to sell ReMe is to know what problems the care facility has, and care facilities have many, and show them that ReMe can solve them, instead of telling them ‘how great ReMe is and all that it does’. Focus on the features and benefits they need…. a newly built care home has low occupancy (client acquisition)… an old care home has old systems (family engagement and reporting)…

 

Healthcare 

ReMe’s features and benefits are usually pretty obvious to a client, but ReMe’s ELR data collection process is unique so may need explanation (Electronic Life Records = preferences, moods, habits, wellbeing, memories, life story, family info.)

 

Business 

Many of these features and benefits  will not be obvious to the prospect and will surprise them.

Client Acquisition: ie keeping their occupancy up for they’re basically care hotels. A care home can show ReMe to a prospect to illustrate that families have remote access and care engagement and advise them to immediately download ReMe from an app store and give them a discount coupon to receive ReMe’s care at home premium features (ie activities, Alexa integration, etc). The prospect is more likely to choose the care home that can use ReMe’s knowledge of their loved one to ease the difficulty of transition to a care home by the carers using ReMe to know the person.

Family Engagement: Connecting with family is hard and laborious – ReMe connects with the family and keeps them engaged in the care process.

Staff Training: ReMe-Learn offers a free e-learning package worth over £4k pa.

Staff Retention:  ReMe helps carers better know their residents and better connect with them; provides ‘at the coal face’ care training; digitally inclusion for non-tech savvy carers; they develop an increased sense of self-worth. Care homes have a better chance of attracting young carers who expect tech to be used in their work.

Reduced Costs: many activities are bought in, such as musicians, physical activities.

Daily Data Recording: carers hate the daily recording grind. ReMe makes their life easier, so they can spend more time with residents. ReMe records all data in background whilst having fun.

Reporting: many entities need reports and they are time consuming and inaccurate. Group, management reports, the family the CQC (care Quality Commission). ReMe does them all and in background, so saving time and money.

Hospital Engagement: when a resident is taken to the local hospital, in 80%+ of cases, the paperwork becomes lost, and often the patient becomes agitated at some point during the stay. If ReMe is used by the hospital then this can reduce agitation through the nurses having access to the patients ELR. This can precipate reduced medication, improved wellbeing, earlier discharge and better stepdown, with the resident returning earlier to the hospital. This is financially beneficial to the care facility and to the hospital, that therefore is more likely to refer their patients to their care home when such needs arise.

ROI for selling ReMe

The above will for most care businesses save/make in excess of £8k in one year for each care facility. But, as shown below, this could and should be a lot more. If this message is conveyed, then the MEETUP + REME becomes a ‘must have’, not a ‘nice to have’.

 

 

This effectively makes a table plus ReMe free…. Or better still, actually a profit generator.

So, it’s important for example, to illustrate to a 10 care facility group that they should not think …

…..  10 Care Facilities x £8k (?) cost of MEETUP+REME= £80k Cost.

But instead that …

…..  10 Care Facilities x £21k pa ROI derived Profit = £210k Profit – £80k cost of MEETUP+REME= £130k Profit PA.

If they get this, they will roll out both touch tables and ReMe across a group much quicker.

Not bad for better ‘knowing your resident’ and having fun.

 

 

 

Using & Demoing ReMe

 

Overview of ReMe demo segments
(6 minutes)

This video shows you the easiest way to demo ReMe; the key segments that can be presented one after another, and in bite sizes chunks.

How long a demo takes depends on the clients. Some will focus on the Touch Table as being their primary interest whilst others will see ReMe as the primary focus.

The bottom line is as follows: The Touch Table is an easily adopted ‘nice to have’, but it costs a lot of money. ReMe is software that gives a return on investment, really improves care and impresses the CQC, but it can take time to trial and to adopt into an existing care process. Put the two together and you have a powerful package that addresses many of the problems that care facilities face daily.

How to deliver a quick ReMe demo (face to face)
(30 minutes)

This overview video provides the key elements that should be presented within a full demo.

How a demo takes place will vary and will be determined by the prospect. It may either just be yourself with carers and management, or they may wish to establish the reaction of residents.

Some care managers may want a full ReMe demo without residents present and whilst you can refer them to us for a remote video demo, however you may find it appropriate to do it yourself.

 

How to deliver a full ReMe demo
(remote 60 minutes)

This video shows you the full remote video conference based demo process we undertake for prospects.

Whilst every demo is different and will often depend on what problem the client is looking to solve (ie it’s a newbuild home with 0% occupancy’, ‘they are in CQC special measures’, etc.), this video will provide you with the basic building blocks of the demo.

Being a remote video conference style demo, the MEETUP is not present, but we always discuss it as being the ‘ultimate physical engagement activity tool that is integrated with ReMe’.

 

Trialling  ReMe

When demoing the MEETUP you will be aiming to show them the table and ReMe and will probably not leave it there for a trial. During that period they should be trialing ReMe (unless you have achieved an immediate sale of ReMe bundled with the table).

Basically, ReMe usually needs to be trialled because any care facility, whether a single unit or part of a group, will need to establish;

  1. If ReMe fits their needs and can be adopted into their care process.
  2. Whether to roll out across all care homes, which are different in many ways.
  3. The suitability of ReMe for integration with their existing or eventual digital care planning system.
  4. Any Broadband issues.
  5. Hardware purchase strategy (They will usually have to buy tablets – please recommend android always and see our recommended Tablet brands below – it’s critical they buy the right ones, with easy side view and mini HDMI connectivity).
  6. They may want to buy a bulk hardware package from you, such as Tablets, TV’s, Alexa’s, as part of the lease deal.
  7. And of course, they will want to negotiate a discount for bulk purchase across the group, etc.

The result is that we offer clients a standard 4 week trial. The following is the process;

    1. You contact us and we will email them with a username and password, so they can access the copy of ReMe that we provide to them.
    2. We assign one of our team to manage their needs across the trial term.
    3. After log in they are started on a 4-week trial driven by automated email step by step instructions and with pop up screens within ReMe, that monitor each carers progress.
    4. At the end of each week the care team complete a automated survey that’s viewed by the managers and ourselves to ensure that they are properly trialling ReMe.
    5. After 4 weeks they complete a final KPI based survey that provides trial results, such as resident engagement, carer enjoyment, time savings, etc., and derives the ROI achieved for that care facility.
    6. If they want to extend the trial, then we charge £200 per month which is refunded upon each purchase.

 

Click here to view the Trial Information page for the Responsible Manager in the care facility.

Click here to view the Getting Started training process for the carer.

Click here to view the Training Manual.

 

Other Useful Material

Formal Carer Overview video

Just for your reference, this is the video that is embedded in the ReMe app Dashboard home page top right.

You can also use it to show prospective clients what actually is in ReMe and what it does.

You can use it to demo instead of personally demoing if needs be.

 

What the Carers say

A video that will give you an insight into the views of the carers that you will often be demoing to.

Pricing

ReMe has been sold to date for £1800 pa for a care facility of less that 50 beds and £2200 pa for a care facility of more than 50 beds.  This includes unlimited users i.e family, carers, etc.

All manner and variety of negotiations take place; from multiple care home discounts to discounts to charity groups, to 3 year up front discounted payments, to the provision of a number of tablets as a bonus. We have used a 2, 3 and 5 year lease. We also offer a monthly recurring non contract payment scheme.

 

 

Upselling and Referral selling …

ReMe is an Activity based care system and we will be adding new products that assist care facilities address their care problems with technology throughout the coming years and we will keep you posted.

 

profile-the-person

 

Alexa/ReMe integrated in room care: The first of our new products is available immediately. You can advise your prospects and existing clients that an Alexa integrated in room remote care management system is avialable for trial. Please contact us for further details.

You can see our other products list here. These can be bundled into a lease sale.

Referral Selling : most care facilities have relationships with GP’s, the local authority, day care centres and hospitals. And all of these can purchase ReMe (please review our website tab Care Businesses here). Therefore, if you sell to a care home, it then becomes possible (at some point) to see if they are happy to introduce ReMe to their local hospital. They will usually be keen to do this since the paperwork that they provide to the hospital when one of their residents visits a ward, simply in 80% of cases, gets lost. And of course they want their resident to return to their care home, fit and well and able to continue as a fee paying resident.

You can therefore sell to a hospital. And a hospital will be keen that all those care businesses in their catchment area also use ReMe so that they can have the benefit of the care knowledge in ReMe when they are admitted to the hospital.

This is a calling card to other clients and makes promotion to all the care homes, day care centres, memory clinics and domiciliary care businesses in the area much easier, most of which would benefit from the use of ReMe, a MEETUP table and other suitable products.

 

User Manual

You can download a copy of the ReMe Training Manual used by clients here.

 

And lastly …

We’re always happy to help. We have a vast knowledge of the care sector; which care homes are being bought by who, where each care manager worked before and what the care businesses’ particular focus is, their CQC rating, financial position, corporate strategy, etc.

And since we firmly believe that the best way to sell is to know the client and their needs so as to build a relationsip, we have a 20k+ CRM database that can provide you with information on many prospective clients. Just call us whenever you need information.

 

 

Compliance & Security Documentation

The files presented here relate to Information Security and GDPR compliance. ReMe can be shown to provide security to a level that complies with the NHS’s G Cloud procurement standards and therefore has passed rigorous approvals.

Similarly, ReMe possesses ICO approvals and provides a care facility with GDPR compliancy for personal data. Having also been approved by Orcha and pending approvals by NHS Digital and EMIS, the GP prescribing system, ReMe is just weeks away from being prescribable by GPs for use as a post diagnosis support app, one that can be paid for by CCG’s and the NHS. In fact ReMe is already being used by hospitals, notably Kingston Hospital. See here.

Quoting this unique level of data robustness and diligence and ReMe’s leading edge functionality, can greatly benefit the sales process.

   Orcha app rating for NHS Digital. Click here

 

   G-Cloud for NHS Supplier approval. Click here

 

ico approval

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ReMe Information Security

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GDPR Statement

Download Now!

 

Support Ticket

For support or to book a training session for your prospects please click here

 

Questions & Answers

We will continually update this area as we increase ReMe’s functionality and as we learn of issues that surface.

We recommend that clients do not purchase ipads. They are overcomplicated for the presentation of ReMe and do cause complications, with all software providers, regarding sound.

Android is a better approach. They’re cheaper and have better integration capability.

The model we recommend can be found here. Neocore’s have good side/peripheral screen visibility, a mini hdmi port as standard and are robust.

This is done via the residents personal calendar within ReMe, top right on the menu bar.

Of course pitch emails vary depending on the prospect and often they are designed to fit their known needs. The following is a full list of content from which a pitch email can be built, depending on the care sector and type of client being adressed;

CURRENLTY  ReMe is …

For CARE PROVIDERS (See video here)

  • Is used by care providers, from diagnosis to end of life; from domiciliary care, live in care, day care centres and memory clinics, to assisted living, care homes and hospital wards.
  • Provides a person centred care enhancing tool set that is wrapped with business tools, suited to each care sector, that generate an ROI.
  • Is the world’s only ‘Activity Based’ care software (not care planning); that records the outcomes of 1:1 and readymade group activities/ entertainment, that has a digital activity self-creator tool and across care group activity sharing capability.
  • Has the only digital cognitive stimulation therapy and search based reminiscence tools that enable bespoke acute dementia care management.
  • Builds an ever learning profile of the person using multi-media content and remote family connectivity; that enhances person centred care delivery and provides outcomes reporting.
  • Captures a unique data set that we call ELR (=Electronic Life Data; likes, dislikes, moods, preferences, habits, well-being, memories, life story, family engagement, etc.)
  • Enables Wellbeing reporting directly through activity provision and outcomes.
  • ReMe provides the only integrated GDPR Personal Data compliance process, using gamified family enrolment that provides consent based logged access to personal data.
  • Integrates with care planning software evidencing activity delivery to management, families and CQC.
  • Integrates with other systems and hardware, , such as the MEETUP Touch table, robots such as Genie and wearables, enabling data capture to deliver outcomes reporting.
  • Is integrated with Alexa and has proprietary Amazon Alexa care skills that put entertainment, therapy and remote management into the home and care facility residents rooms.
  • Offers digital CQC quantified reporting of Regs 9 & 10 and takes care businesses to Outstanding (and others out of Special Measures).
  • Provides a client acquisition process improving occupancy and client numbers. The client arrives at the care home with personal content already in ReMe, ready for use by the home.
  • Improved efficiency and reduced carer recording requirements as data captured in background.
  • Improves staff retention through improved carer engagement and inbuilt carer: resident matching tool.
  • Generates savings + income of £8k+ pa/home (an ROI of 400% pa). With a free £4k valued care e-learning package ReMe yields £10k (ROI=650% pa)

Sold to formal care businesses on an annual or monthly subscription basis, and is often bundled into a 3-5 year lease and packaged with other hardware products. The average RRP is £1800 per annum but is discounted for volume sales or increased for larger facilities.

For CARE ORGANISATIONS, LOCAL AUTHORITIES

  • Provides access to those cared for in the community
  • Offers a support process to those in care
  • Captures data quantifying service provision take up, quality of care and outcomes
  • Supports care workers in their daily tasks

ALSO

  • Will be the first dementia focused app that is prescribable by GP’s post completion of current underway validation for inclusion in the EMIS and NHS Digital app libraries.
  • Is the first portable care system, that is owned by the person cared for and family and who provide consent based access, to each care provider encountered along the care journey, to their ELR data.
  • In evidence based trials in Kingston Hospital soon to be validated as a Digi therapeutic, with the aim of reducing medication by really knowing the person.
  • Is used at hospital admission to reduce agitation through knowing the person and in ward care,  and with approvals such as G Cloud, is a robust solution to key NHS cost issues, such as bed blocking.
  • Connects hospitals with those cared for at home, care homes and GP’s such that data ‘flows’ from the point of care, through the NHS patient pathway and from step-down back to the original point of care.
  • Reduces hospital costs, from easier admission, reduced staff specials engagement, to earlier discharge, reduced medication, digital reporting and enhanced stepdown, as is being quantified in current studies in Kingston Hospital.

For CONSUMERS  (see video here) ReMe offers

  • My Story – Personal profile building
  • Content Upload – Photos, video collation
  • My Music – Playlist creation, music conversation recording
  • My Activities – Activity planning & outcomes recording
  • ReadyMade Activities – Cognitive stimulation, quizzes, games, films, music playlists
  • Activity Creation – Personalised activity creation tool
  • Care Circle Connectivity – Remote family engagement
  • Calendars – for shared family reporting, scheduling & alerts
  • Communications Module – Integrated messaging & skype
  • Alexa Echo & Google Home Integration – for entertainment and activities
  • ReMe proprietary Alexa skills suite – including calendar integrations, notifications, medication, hydration alerts & remote monitoring

Sold on the Freemium basis, ie is free to download from the app stores but with a monthly fee (approx. £4/month) for the use of premium features

SUMMARY

The key proposition at the heart of ReMe is simply that knowing the person impacts radically on the care process ReMe can be as simple or as sophisticated as a user wishes it to be, so it’s is used by 8 to 80 year olds and carers to local authorities. ReMe has an open API so can be integrated with other systems and the ELR data set can be made available, with permission of both us and users, to other data users. ReMe is being used globally and growing fast, from Hong Kong to Delhi, Italy to Australia.

OTHER INFORMATION

To view our market presence and examples of usage, please google; ‘RemindMecare dementia’, ‘Kingston hospital RemindMecare’ and click on our media page here.

For regulatory approvals and validation, please view ReMe’s G Cloud and Orcha listings (for NHS Digital and EMIS approvals).

ReMe can be downloaded from the Google Play and Apple stores

Simple, just view About Us on this website and the click In the Media

There’s many but the following are those that you should enrol of weekly feeds;

Care Home Professional
www.carehome.co.uk
LaingBuisson
Dementia Action Alliance
NAPA
ADASS
TSA
National Care Association
Care England
CarersUK
Caring Times
Homecare.co.uk
Home Care Insight (HCI)

If you’ve forgotten your log in details, click on the Forgot Your Password? link on the page and you’ll be asked to enter your email address. With this you will be sent a reminder of the email provided. If that does not work, then contact us via our helpline number or email and we’ll be able to help you as soon as possible.

If you’ve forgotten your log in details, click on the Forgot Your Password? link on the page and you will be asked to enter your email address. With this you’ll be sent a reminder to the email provided.

If you’ve forgotten your log in details, click on the Forgot Your Password? link on the page and you will be asked to enter your email address. With this you’ll be sent a reminder to the email provided.

Log into ReMe and go to the My Details section of the menu. In My Details you’ll be presented with a form that allows you to modify your password along with other information such as name, etc. Once you have finished, click the save button at the end of the page to save the modified password.