Let’s Get Started.


You’ve gained access to ReMe, either by purchasing from the website or through receipt of an email, by using a Username and Password.

This is where you, the Responsible Manager, will learn how to use ReMe. We realise you may pass this role to a team member but we recommend you do read this manual to understand how to reap the full benefits of using ReMe.

For these go beyond improving person centred care; from enhanced client acquisition, staff moral, reducing paperwork, automating reporting and simplifying activity creation, to saving time and money and generating revenue.

Since ReMe’s deceptively easy to use, it’s worth a look under the bonnet.


We suggest you have these instructions open on a PC whilst using a tablet and move back and forwards from here to ReMe itself. Alternatively, you could download and then print the manual here



First Steps

Take a look around

Let’s start with an overview video (click on the image to the right; it’s also on the Admin Dashboard at the top right).

Looks easy? Now login to ReMe.

You can do this here, at reme.care or via your Dashboard in www.remindmecare.com

Take a spin around the pages, watch the videos on each and get comfortable in ReMe.


Next Steps

The next thing to consider is whether you plan on retaining the Responsible Manager rights (i.e. full administrative control) of ReMe or whether there is someone else who will manage ReMe on a day-to-day basis.  If you intend to transfer Responsible Manager rights to another person, they will be able to configure ReMe and enroll carers and residents. Its really simple to transfer rights in ReMe (see next section) but if you are intending to do this, please scroll down and read the Advanced section towards the end of manual, so you appreciate what ReMe can do for your business once it’s fully operational across your care operation. This will enable you to build ReMe effectively into your own management activities.

However, if you intend to remain the Responsible Manager, then skip the next section and read on.


Transferring your role as Responsible Manager to another

The first person that receives and enrols with ReMe is usually the Responsible Manager (RM).

If you do not intend to use ReMe yourself and wish to transfer the role of RM immediately to another party (such as an activity or lifestyle coordinator, or a carer, etc), you will need to first enrol them as a carer and then change their role. Remember to forward the link to this page to the new RM so that they can access this manual.

It is vital that the person who will be enrolling carers and residents and managing the day to day use of ReMe is given the role of Responsible Manager,  for data protection and administration purposes, so please ensure that you do undertake this process.


www.reme.care is available through any browser but we recommend Google’s Chrome, instead of other browsers like Internet Explorer or Firefox.



Getting started

Get familiar with ReMe by building your own My Story, a collection of images and video that describes your interests and events important to you. This video shows how. You’ll find it as always, top right on the ReMe page itself.

Choose a Topic to explore, discover some images about your experiences, choose some favourite music, and build them into your profile. Have some fun.


Setting Up

Now you’ve got the feel of ReMe, and since you’re the Responsible Manager, its time for you to set up your care business. This involves three actions;

1. Complete your organisation details   2. Enrol carers    3. Enrol persons cared for


Entering the organisation details

When you have logged into ReMe as a responsible manager, navigate to the Organisation Details module.

Choose the terminology for clients that best fits your organisation and upload an image of your care facility, a logo or a photo of the staff.

Decide who will be allowed to enrol new users; whether it’s reserved to the Responsible Manager and family members or available for any invited formal carer to perform.

Security: Choose whether to turn on IP control. This limits access to ReMe only when your colleagues are within the care facility (some care facilities like to allow access from home whilst training, then when client details have been added, turn on IP control).


For domiciliary care businesses, IP control is always left unticked.



Enroling carers

First enrol the carer that you intend to later transfer your Responsible Manager role to. Once they’ve registered they’ll be visible in the carer module.

… or if you remain as Responsible Manager, then enrol the carer that will be the ReMe Ambassador, the person that is so comfortable with technology that others will naturally go to them for tablet advice.

Now you can introduce ReMe to this enroled carer ask them to develop their own My story and begin to work with them to determine how best and when to use ReMe. Give them this website link so they can review this material also.


Colleagues are invited just by entering their email address, this can be a personal or work email it will never be visible to colleagues or family members. ReMe will only allow you to use an email address once.


Enroling persons cared for

ReMe provides two ways to enrol persons cared for; either you or a member of your team completes the short form, or you invite a family member to enrol their loved one themselves.

Your first enrolled persons should be people that you can enrol yourself so as to familiarise yourself with the process. You can invite family participation later.

Use the enrolment form to complete their basic details.

View the video to gain form filling guidance.



When you enrol a new resident you will be asked if a family member was present, if they are not you can still enter their email address. An email will be despatched to them explaining that they can register to start taking part. No one knows you residents like their friends and family



OK, it’s time to get your team involved

You can find a Carers Getting Started training manual here

Or perhaps you’d like an team online training session to get them going?

Simply click here to book a slot



Using ReMe

Here’s the basic ReMe processes and daily activities that you need to have your team bring into their regular care routine. Some of these may duplicate your care planning software, so basically its up to you which tools you wish to use and to advise them accordingly.

From here on please use the videos embedded top right in each page of ReMe to learn how to perform these activities and show your team what to do. Just click the question mark.



Enroling persons cared for

Add users to ReMe – There are two ways to enrol persons cared. In the care facility yourselves or if appropriate, it can be done by the family.

Its a simple form, with no complicated questions and often it’s done in the family’s home at the time of engagement, especially if ReMe is to be used as part of the introduction and client acquisition process.


Building My Story

Discover content through discussion – When entering a person’s dashboard for the first time, the first step is to enter content into the My Story module, either by sitting with the person and entering content through discussion or by gaining family participation.

With content created, whether discovered through searching on words to find internet content, choosing loved music and radio shows or family uploaded photos, then it becomes possible to build reminiscence sessions, that hold a selected mix of content that the person has responded to and you know is engaging.



Personal activities and therapy
This is the heart of ReMe, which is Activity Based software. Activities are based on knowledge of the person and the outcomes of activities are recorded and used to improve subsequent activities and for monitoring and reporting.

The simple rule is, the more you use ReMe the better these will be.

1:1 Reminiscence – this form of therapy has been around a long time. But its never been like this. The sequence of discovery of content is based on Themes (family life, sport, music, etc), Topics (my holiday in Spain, I love trains, etc) and Content (family photos, discovered images, music, radio shows, TV programs, etc).

These are first found and stored in My Story and then Reminiscence sessions are run that are either pre-planned to include content from these Topics that is believed to engage, or created live and at the request of the person cared for, using content from their Topics.


It will take a bit of time to become proficient and like anything it pays to practice on your own first. But after a little while it becomes an automatic process. And that’s when the fun starts. For the aim is to engage, whether with topics of common interest to both carer and the person cared for, or with topics that can be seen to be generating response, calm, even joy. You will be surprised.

And best of all, all that you discover during these sessions is recorded automatically so you can continue the next day, and the family are advised automatically of new discoveries if you wish them to be informed.



  • When notes are written or recorded, an email can be automatically sent to the care circle advising them of the response of the person cared for and requesting further information and content.
  • Voice over notes are particularly powerful response generators.
  • Sessions can be rated at the end so that they can be chosen later as being most engaging.
  • Alarming content can be flagged and deleted. It will never reappear.

1:1 and Group Cognitive Engagement Therapy (CET) – Based on the principles of cognitive stimulation therapy, CET seeks to enhance engagement through using tried and tested stimulating activities but adds the enhancement of capturing and recording response so as to be able to maintain continuity of activity across sessions and to offer the opportunity for further exploration of topics that engender engagement, notably in one to one sessions.

Little training is required to deliver these sessions. Simply click and play.


  • We will provide new CET pre-created sessions on an ongoing basis.

Acute Care Strategy – One of the key benefits of ReMe’s ‘search and discover’ functionality, is its ability to find content that is engaging and calming. Whether from the remote upload of family content that is known to be engaging or through the unexpected discovery of content that produces a positive response, this knowledge is recorded and always available and will prompt new carers through the reminiscence sessions.

ReMe’s algorithms explore knowledge of the person to optimise content delivery and once calming content has been found it should be explored further, with the aim of building an ever expanding breadth of knowledge that reflects the world that the person is inhabiting.

When content has been shown to have a calming effect, it can be used as an alternative resort to medication. In such event it is recommended that documentation should be made in the My Health notes section and/or in the calendar shift handover.


Personal entertainment

Music – The music Theme in My Story can be used to find music that the person cared for enjoys, either by family, carer or through discovery.

An unlimited number of playlists can be easily created and modified during sessions as desired. Notes can be added to record stories as they are told during sessions.

As new comments and choices are made during a session new musical content can be discovered and added to the playlist. The order of the content can be adjusted in the settings.


  • When searching for music, consider finding content with lyrics on screen.
  • It’s best to avoid compilations.

Radio programs – Much loved radio programs can be collated and experiences recorded in the same manner as music.

TV and film – Many films and TV shows can be accessed and playlists created.


  • Compilations of mixed content can be created that address a time of day, mood or a time of year.
  • Personalised birthday  or Christmas playlists are popular.
  • Weekly religious events can be created using personal and discovered content and scheduled on a repeat basis in the calendar, ready to play.
  • Playlists can be created before a family visit and be played using their own tablets. This engages younger family members who can present personal activities.

Record an activity

Capturing the event – activities undertaken by the individual in the care facility can be captured. These are viewable remotely by the family. Images and video can be held and notes recorded.

Recording for reporting All events captured are held for use in reports. No compilation or written reporting is required and the data is held in perpetuity and can be printed at any time.

It is the responsibility of the carer to take such photos responsibly and within the authorisation parameters provided by individual and/or family.


Activity Coordinators Module

This module is intended to ease the workload of the AC so that they can spend more time with those in their care. For dom and live in care businesses it provides a means to create activities for later use.

ReMe makes it possible to find content and package it into engaging formats, to schedule and store it for future presentation and for use by others and make it bespoke. It enables the discovery of new content during its delivery in sessions and  assign this knowledge to the My Story’s of those persons that showed interest.

ReMe is a powerful tool for creating activities that can have a dramatically improved level of engagement and a significant impact on wellbeing of those present at group sessions or in pre-planned one to one sessions.


Creating group content to fit your care facility and clients – there is always content that resonates with groups of people; whether is a common religion or a passion for a sporting team; a love of travel or memories of key events. Perhaps you have groups of clients with similar interests. Content can be created that can be easily and quickly presented during a session.

Find the content, store it in Group Content and then use it to create Group activities. These can be scheduled for regular use, such as at recurring religious events.

Running group activities – When its easy to create the content for group activities, it becomes possible to go that little bit further with them. If you can easily collate the music and images of a 1940’s tea room, why not hold a tea party as the music plays.

Generic content – Such group content can be used for dom and live in care businesses since it will be of interest across many clients.


Ready made entertainment – ReMe comes stocked with ready made content. Quizzes are provided that aim to have an international and local flavour. They can be deleted if they do not fit your requirements and region and replaced with others. We will make others to fit your needs upon request.

Group reminiscence sessions are provided. And we’ll keep adding to them. If you any ideas or you want to share your creations with the world of ReMe just tell us and we’ll post them.



There are calendars for each of the persons cared for and one for the Responsible Manager and for Carers themselves. The video explains how to use them, but key points to remember are that they feed into each other. Some elements remain private to the calendar the item was posted in, such as Handover notes.

Scheduling & Reviewing 1:1 sessions – the family can view the sessions run and play them if they wish from the calendar

Scheduling group activities – these can be planned ahead and run with one click.

Family visits, birthdays and skype calls – families can schedule visits between each other and post on the calendar, such that carers are pre-warned on the Admin calendar and can plan for them. Birthdays are posted and skype calls can even be scheduled between carers, the person and their family.



My Health Module

Health Module – This includes the usual known data formats and content of My Passport, This is Me and Risk documentation, but digitally held and easily printable.

It is advised to enter basic health data about the person as soon as possible, especially if you do not have care planning software and if you expect your local hospital to wish to access the knowledge of the person held in ReMe. This can be entered and/or updated at the time of transfer to the hospital in preparation for their admission. 


My Physical and Mental health – These two areas provide a place for recording the basic details of a persons health. The family have the facility to update the area and upon doing so an email will be despatched to the Responsible Manager notifying them of this entry. The same notification to the Responsible Manager will occur if the hospital update this area.

This Is Me – This section provides a summary of the persons life story, preferences and current relevant facts. It is automatically compiled from My Story and so is always up to date, enabling the hospital to know what is engaging to the person ‘today’ and so to maintain continuity of topic engagement, thereby providing reassurance and appropriate communications, which can be critical in ensuring reduced deterioration of wellbeing.


My Passport – A unique feature of ReMe is its portability. When a person cared for is transferred to hospital, we recommend that you advise them by email of their impending admission. This will give the admissions/triage nurse the opportunity, if using ReMe, to access contemporary knowledge of the person, that can really assist them ensure calm and an easier transition from care facility to the ward.

We would suggest that once you have sufficient persons enroled in ReMe, that you advise your local hospital of your use of the system and suggest that they become users. They will be able to use the system but for access to the full functionality they will need to contact us for activation.



Risk data – My Health provides an area for you to post information regarding risks, and information generally that will be of vital assistance to the hospital ward

Wellbeing Survey – We recommend that at the end of each reminiscence session, and certainly regularly, that a wellbeing survey is conducted with the person in your care. This can be accessed from within My Health, or will have been set up by the RM to appear automatically at the end of each session. You just need to answer a few easy questions and press save. Done. The data will be available to review when you wish and plot as a report when required to do so, accessed from Reports.


The Care Circle

You’re using ReMe regularly now and your team is comfortable with the basic functionality. So now its time to invite the family to participate. The aim is to build a care circle around the persons you care for, so that engagement with the family becomes a rewarding and non time consuming activity. This will enable them to build content within My Story saving you time and providing valuable content direction.


Inviting the family

Sending an email – we suggest you simply send an email to those families that you think could benefit from use of Reme. Its critical that they understand the breadth of benefit that they and their loved one will receive from the system, so we suggest that you either build a web page or use ours that outlines the nature of ReMe and provide a link to this in the email.

Updating the family

Session Reports – families will be automatically updated of the outcomes of sessions in which content discovery has been made providing them also with the opportunity to participate by commenting and contributing content.


Wellbeing reports – you can also email them graphic representations of the person cared for’s wellbeing charts. This trend analysis provides reassurance that their needs are well observed and being attended to.



Sending a message – the ReMe messaging facility is in built, so during a carers interaction with a person cared for, they can instantly send any message that they so wish. Messages are retained in perpetuity but can be deleted by the family administrator.

Using ReMe’s ‘Connecting Family’ page – Skype call’s can be conducted and scheduled using the calendar and care circle connectivity features





Ready to move to the next stage?

Or perhaps you’d like a 1:1 online training session to iron out some wrinkles?

Simply click here to book a slot



Consolidating your Training

From this point forward, how you wish to proceed with team training is up to you.  Here’s some options;

  • Carers will best self train by using ReMe with the embedded help videos and with colleague guidance.
  • Your ReMe Ambassador trains your team, perhaps after we’ve run a remote training session with them.
  • You organise a team training webinar with one of our support trainers.
  • Individual team members book one to one training remote training sessions as and when they wish.



Remember, the more your team use ReMe at the beginning, the quicker they will become comfortable using it and the better the data will be when you need it.



Bumpy ride?

If after four weeks your team is not using ReMe regularly and enjoying it, then please do contact us and we’ll arrange a special training session for you. If ReMe’s not working for you, then we all need to know why and to fix the issue.


Simply click here to book a slot to discuss the problem.

But if your cruising, then let’s move onto the Advanced Training section.


Advanced Training

So the next step is to start to plan how to best use ReMe. But first let’s look at the management tools that are available to the Responsible Manager. For how your team use ReMe to some extent will depend on how you want to use the Reports.

If you have care planning software you may not need some of the reports. We’re sure that you will need the Regulatory body reports, for ReMe is the best way to properly quantifiably record activities.


if you want ReMe’s data to populate your care planning software then please contact us as we arrange for this integration to be undertaken.

Using reports

The good news is that there’s no set up to be done. From the day you start, ReMe will be recording data for use later, whether you want to update families, monitor carers activities or report to a regulatory body.

So for the moment, just view the help videos.

And remember, the more ReMe is used, the better will be the reports when you need them.


We can design reports to fit your specific needs. Ask and we will deliver.

Care facility transfers

One of ReMe’s unique features is that it offers other care facilities, such as hospitals, the means to access the rich data in ReMe, to assist them in their care process when your client is transferred to their care facility – and vice versa.

This video shows you how to invite an organisation to access ReMe.

ReMe Care Strategy

So now that you’re using ReMe and have an understanding of its capabilities, its time to consider how to really get the most out of ReMe. Optimising the use of ReMe can really improve your care. A bit of ReMe planning can take you to outstanding and help others out of difficulties with the CQC. It can bring new clients and improve staff morale.

We built ReMe as a tool to aid carer engagement and person centred care and to engage the family remotely. We soon found that if you enhance person centred care significantly, then there can be a significant impact on the business itself. We’ve built ReMe to optimise this potential. In this section we’re going to discuss how you can save time, save money and increase revenue through strategic use of ReMe.


Client acquisition

Using ReMe during marketing visit – When you’re seeking to promote the merits of your care business to a prospective client, ReMe can prove exceptionally useful in illustrating numerous aspects of your care process that can be highly reassuring to a family. The ability to participate in creating content that can assist in the care process, to be able to monitor activity provision, to communicate directly by message and skype and to receive automated reminiscence outcome reports and wellbeing surveys, all are reassuring and help to positively influence a decision to choose in your favour.


Engaging family

Activity documentation – this can aid the billing process

Enhanced engagement – though automating family session updates, there will be no need to reassure them over the phone or at family visits, of the quantity and quality of care activities that you are providing. By fine tuning the delivery of family reports you can optimise the information flow and reduce the time spent on the phone and with emails.

Family visits – by prompting family to use the ReMe calendar, your carers will see daily which families are visiting and can prepare for the visit.

Remote reporting – we can design reports to fit your needs.



Improved engagement – the impact of better knowing the person cared for can be significant and when built into a care strategy and coupled with a training process, can have an impact on both the wellbeing of the person and of the business itself.

Tablet use – the use of tablets by carers that have not had substantial IT experience can be invaluable as part of a training process, whether in care or in preparation for the use of complex Care Planning software.




And finally …

The Do’s and Don’ts





10 things to remember

ReMe is like anything. If you don’t do it right it won’t work properly, so it requires commitment and focus to reap the rewards.

And the rewards are worth the effort. Whether the joy of a carer finally engaging with an agitated person they care for through having found that needle in a haystack, of contact that stimulates, of discovering mutually personally relevant content, or simply of having had some of the burden of paperwork reduced. For families being engaged remotely helps provide reassurance and alleviate some of the guilt of separation and for administrators, just providing better activities, better care and a happier and more engaged care environment, is its own reward.

Here’s our ten commandments, that will help ReMe make your care outstanding …


    1. Take it slow but steady at first – Its important to start well. From experience we know that many carers are wary of tablets, feel that they involve extra work and fear that they will not be able to use them. But if they build their own My Story and work with a receptive person at first then these hurdles are soon surmounted. So just start with a few residents, become proficient with ReMe, so its no longer necessary to think using the buttons, before enroling everyone. Enrol a person and work with them and with a little success then add their My Health details.
    2. Use ReMe regularly – its important to use ReMe regularly, so that it becomes a familiar activity with both the persons cared for and the carers. Tell the carers that you will be checking the usage reports in ReMe at the end of each week and that they need to perform reminiscence sessions so that the data will be collected for family and CQC reporting. We suggest they run a wellbeing report at the end of any ReMe engagement. They take no more than a couple of minutes and the data soon builds up and we have found that they can prove invaluable in monitoring wellbeing trends.
    3. Find the ReMe Ambassador– you probably immediately know who this is. They soon develop a sense of pride that should be nurtured by the Responsible Manager.
    4. Motivate the family – this is the hard part and should not be taken lightly. We know from experience that those families coming with the person to be cared for to the care facility for the first time will be motivated to use ReMe. But those that are further down the care journey will take motivation. Talk to us about how to best engage them. It can take time but the benefits to family administration, reassurance, staff morale and the wellbeing of the person cared for make it all worthwhile. We suggest you simply send an email to those families that you think could benefit from use of Reme. Its critical that they understand the breadth of benefit that they and their loved one will receive from the system, so we suggest that you either build a web page or use ours (contact us to discuss how you wish to address this process) that outlines the nature of ReMe and provide a link to this in the email.
    5. Use Ready-Made activities first – The activity coordinators tools are powerful. But its always best to start with Ready-Mades. If you have some you would like us to make for you to get you going, just tell us. Whether its camping and hiking in the Lake District or hang-gliding in the Himalayas, its fun for us.
    6. Take a team training session – this builds confidence in those that have the least tablet experience. They can clearly see what can be done and will position themselves regarding the others present regarding who to work with and where to go for support. The ReMe Ambassador will emerge if they have not before.
    7. Get advanced – if you treat ReMe seriously and take the effort to develop a strategy and treat it as you would care planning software, with expectations and performance requirements regarding usage of your team, then you will soon progressed to gaining the advanced use benefits of ReMe.
    8. Scheduling – ReMe provides a means to pre-plan, create, schedule and re-use activities. The calendar is an important tool to use. Carers should get in the habit daily of looking to see which persons have family visits pending, what pre-created sessions have been scheduled by other carers and what was done with persons cared for previously.
    9. It must be fun – if you use ReMe regularly it will become fun. It’s important for carers to use the calendar to see how others carers have been using the system.
    10. Ask us for more – just tell us what you need. ReMe is for life, so let us build it the way you want it to be.



That’s it

If you’ve got this far, then you’ll have you’ll be well on the way to bringing the power of technology into your care process.

It just remains to be said, that please contact us with any problems, any ideas, any needs.

We will continue to build new functionality so that ReMe continues to be the leader in the use of new tech as it emerges. So please do help us be better.

Thanks again for using ReMe.

And the final words?

Have fun.