Inviting Family to enrol their cared for family member

One of the benefits of ReMe is the ability to engage the family. But we recommend that you do not invite families to participate until you are confident using ReMe. Therefore, carers should have run a number of Group Sessions using ReMe’s ReadyMade content and have started to create their own My Story profiles before doing so. This will ensure that they will be able to answer any questions that families may have (of course we’re there to support the families, but just in case …).

With data legislation tightening globally, it’s important to enrol those cared for in the right way. And that means that’s it’s preferable (unless a person with capacity is in fact managing their own affairs) that either a family member with responsibility, the fee payer or the person that holds the legal right to do so, enrols the person being cared for into ReMe

That said, naturally many care homes will prefer to do this themselves as part of their own client enrolment stage and post their own gained approval process.  And many residents will not have family. In these cases the Enrolment by Carer page within ReMe is simple and easy to use.

Enrolling a resident via the family will ensure that you have been provided with the rights to use the personal data that ReMe will contain in the form of a GDPR compliancy providing tick box exercise.

Enrolling via the family will also optimise the amount of knowledge collected about the person cared for in ReMe from the outset, since the it includes  collection of the following key data;

  • My6 (which collects their answers on six defining pieces of knowledge about the person, such as favourite food, music, places, etc.),
  • Caring for Me information (ie likes, dislikes, mood, habits, routines, etc.),
  • GDPR data
  • Care Circle set up information.

And lastly, of course having the family undertake the enrolment process saves time, as well as promotes to your clients your committment to person centred care and exploring new technologies for this purpose.

The following provides information on how best to invite the family to enrol the resident into ReMe.



Email invitation template

We suggest that you email to the family of the client in either email format or with an attached document (if you use the latter approach you must ensure that the links to be embedded in it are clickable and open up the required webpages).

The letter to the left shows typical wording and shows the embedded links. Click here to enlarge the image or you can download it to your computer to cut and paste the text into your own email.

You will find your own enrolment link to use within ReMe itself. Just visit the page where all the Residents/Clients are listed and click on the Enrol New Person tile. Here’s an example;  https://goo.gl/1MnQTQ (NB. Do not use this one in your email). Just click on it to see the registration page the family will use when they click on the one they receive in your email. The same link can be used for every email and also if you send out a bulk email with merged names.

We suggest you choose carefully which families to work with first. Start with a person in your care that is responsive to the idea of using ReMe,  hat likes tablets and that has family that you think will want to participate.

It’s often proved ideal to invite about five such families to enrol with ReMe at first, as this ensures the engagement of a suitable minimum to get you going.

Once you and they are comfortable with adopting ReMe then you can invite all your other families to engage, again best done in batches so as to easily manage any enquiries you may get.

This is just a basic template showing our recommendation as to what this email or letter could look like. For of course every care facility has different policies and strategy for engagement. So please don’t hesitate to contact us to discuss your ideas as to how to best engage with your clients.

Please note that we advise families of our support ticketing process, accessed here.

If you would like to gain further advice on how best to first engage with families to ensure that they make the most of ReMe, then why not book a session with us to learn more here.