FAQ’s for Carers

The following are some general questions that we’re often asked in relation to how to set up ReMe, how best to learn how to use ReMe, what it does, what you will need to be able to run the system and what can go wrong.

There’s information about peripherals, connecting to the TV

Take a look at these Q&A’s, then of course please do contact us for further support.


Getting Set Up

For advice in what you will need and where to get it, click here

There are various options. You can simply use an HDMI cable for simplicity, or alternatively it can be connected wirelessly, using one of the following methods;

Google Chromecast – For step by step guide on how to use the Chromecast click here

Apple TV – For step by step guide on how to use the Apple TV click here

Amazon Firestick – For step by step guide on how to use the Amazon Firestick click here.

Any of these can be bought from our shop.

For more information on how to set up click here

Using RemindMeCare

There’s no limit to the number of Carers you can enrol onto the system, however the number of Service Users and Carers that can be enrolled onto your ReMe depends on the package you choose.

Client Acquisition

ReMe assists client acquisition because it can be used to illustrate to your prospective clients that their loved one will be receiving personal and truly person centred care.

ReMe allows for remote family connectivity, which means families are given the means to provide information remotely on an ongoing basis and to also view how their loved on is faring remotely. This gives them the chance to be a part of the care process. Being automated, it involves little or no work for the carer and reduces the need for families to communicate with care home administrators.


Care Assessment & Care Planning:

ReMe can also be used as part of the care planning process as it can at an early stage collect substantial data about the likes and dislikes, preferences and Life Story of the individual. All of which can be used to run highly bespoke reminiscence therapy and entertainment sessions.

Family Connectivity:

The best way to achieve family connectivity is to use the following process;

  1. Send your clients families an email inviting them to participate in RemindMeCare.
  2. Provide the link to the ReMe family introduction page

When a client has been enrolled onto the system, the admin is able to invite their family members and friends to their care circle. This allows them to be part of the care process, which then allows them to have access to the notes left by the carer and to view the activities undertaken by their loved one.

They will also be able to input into their profile by uploading personal content, leaving notes and viewing the reports generated after each reminiscence therapy session.

The process of reporting reminiscence sessions and well-being is automatic. ReMe always aims to reduce not increase workload.

It’s often critical, whether for administration, charity, funding, CQC or staff reporting, to have a record of the activities undertaken in a care facility or with live-in or domiciliary care.

RemindMeCare provides an easy method for recording, retaining and presenting the daily activities that a care facility undertakes, such that reports are available that illustrate to administrators, families, charities, local authorities, etc., the service that you provide.

There is no need to fill in forms. Just record as you go along and the data will be conveniently available when you need it at any time.