Sales Material
The following material will be needed in the sale process, but it also serves to teach you what ReMe is all about, to help you get used to its functionality and to best present ReMe to the client, as not only a care tool but also as a business tool that saves time and money.
Don’t forget the page training videos at the top right of each page.
For weekly webinars, personal or advanced training (ie client acquisition, ReMeLearn, GDPR, hospital connectivity, etc) click here.
There’s a Q&A at the bottom of this page, with info. such as hardware requirements.
For weekly webinars, personal or advanced training (ie client acquisition, ReMeLearn, GDPR, hospital connectivity, etc) click here.
Please do read and adopt all this material, as it will really increase your odds of closing sales.
And you will need to complete the forms in the Sales Process below to request logins for your clients when they want to start a ReMe trial, to reserve a client as yours and to request an invoice.
Features & Benefits Overview brochure
This pdf provides an overview of ReMe’s care and business uses.
Download the pdf document here:
ROI Analysis
This brochure defines how ReMe has a substantial return on investment, and how this can justify the purchase of both ReMe and a MEETUP table.
Download the pdf document here:
If you wish to view the source calculations for this analysis, please contact us.
The ROI Calculator
If you’d like to see what time and costs you can save, and the revenue gains you can make for your own care facility or care group, then why not download our ReMe Cost Savings & ROI Calculator and explore the possibilities.
It will take you just 5 minutes to do. You’ll be surprised, everyone is…
The Sales Process
You will need the following forms to be able to optimise the sales process;
Remote ReMe Demo
We’ll present a demo of ReMe that focuses on the care and financial benefits of ReMe and on the ReMe and tech adoption process.
By the end they will appreciate that ReMe improves care, increases efficiency and generates savings and revenue.
Quote Calculator and Form
If your prospect asks for a formal quote then you can use this excel spreadsheet to calculate the cost, based on key variables such as numer of care homes, extra hardware, discounts offered, etc., and whether a lease is to be used.
Setting up a ReMe Trial & Onboarding
Please complete the TWO forms below;
First complete form OB1 here so that we can email your client with Login, Trial & Onboarding instructions.
Please ensure that you tell us the name of the care planning software system that the Client uses as ReMe is integratable with some systems, which will greatly improve the set up and trial process and increase the likelihood of a sale.
Register the Client as yours within ReMe
Secondly, to ensure that ReMe and our CRM know that this client is yours, please complete the OB2 form here.
This is also important to ensure all the sales processes are properly linked to you.
Trialling/ Onboarding ReMe
The 4 week Trial & Onboarding process teaches using ReMe by requiring that tasks are performed each week and a survey completed, thereby capturing performance data and prompting for further training when required. At the end of the trial the KPI report shows % adoption achieved and the ROI report calculates the time saved, residents enagement, family usage, etc., converted to a £0’s value
To view a simplified sample kpi report, click here
Closing the Sale
These reports are your closing tool, showing financial gains of £10-20k pa…. which pays for the MeetUp.
Offering ReMeLearn at a discount/free rate is another powerful closing tool. Worth £3-4k pa to a typical 50 bed care facility, this can be used in the negotiations (see below).
Request an Invoice
Please either send this link in an email to the Client so that they can provide us with the information that we require to send an invoice to you and them, as per your order;
https://healthconnected.agilecrm.com/forms/5863442755747840
Or click on it here and complete it yourself so that we can send you an Invoice for you to forward to your client.
Please ensure that they or you, itemise carefully the ReMe licences to be purchased, their price and any discounts applied.
Add any hardware purchased.
Also mention any special requirements.
Please do contact us to discuss if necessary but only after submitting this form.
Sales Support Material
The following material may prove useful.
Email templates
Here are some sample emails that you can use to cut n paste into your own to be sent to prospects.
Download the word document here:
Other Useful Material
Pricing
ReMe has been sold to date for £1800 pa for a care facility of less that 50 beds and £2200 pa for a care facility of more than 50 beds. This includes unlimited users i.e family, carers, etc.
All manner and variety of negotiations take place; from multiple care home discounts to discounts to charity groups, to 3 year up front discounted payments, to the provision of a number of tablets as a bonus. We have used a 2, 3 and 5 year lease. We also offer a monthly recurring non contract payment scheme.
Upselling and Referral selling …
ReMe is an Activity based care system and we will be adding new products that assist care facilities address their care problems with technology throughout the coming years and we will keep you posted.
Alexa/ReMe integrated in room care: The first of our new products is available immediately. You can advise your prospects and existing clients that an Alexa integrated in room remote care management system is avialable for trial. Please contact us for further details.
You can see our other products list here. These can be bundled into a lease sale.
Referral Selling : most care facilities have relationships with GP’s, the local authority, day care centres and hospitals. And all of these can purchase ReMe (please review our website tab Care Businesses here). Therefore, if you sell to a care home, it then becomes possible (at some point) to see if they are happy to introduce ReMe to their local hospital. They will usually be keen to do this since the paperwork that they provide to the hospital when one of their residents visits a ward, simply in 80% of cases, gets lost. And of course they want their resident to return to their care home, fit and well and able to continue as a fee paying resident.
You can therefore sell to a hospital. And a hospital will be keen that all those care businesses in their catchment area also use ReMe so that they can have the benefit of the care knowledge in ReMe when they are admitted to the hospital.
This is a calling card to other clients and makes promotion to all the care homes, day care centres, memory clinics and domiciliary care businesses in the area much easier, most of which would benefit from the use of ReMe, a MEETUP table and other suitable products.
User Manual
You can download a copy of the ReMe Training Manual used by clients here.
Marketing Material
Below are various marketing materials. We will be reproducing these regularly and will keep you updated.
TWO OR ONE SIDED FLYER/S
This care business focused page can be printed as pdfs or provided to the printer as print ready. It can be used single sided or back to back with the consumer page flyer below.
Click here to enlarge the image.
Or you can download and print the page from the powerpoint provided here:
This consumer focused second page can be printed back to back with the business flyer above or used on its own.
Click here to enlarge the image.
Or you can download and print the page from the powerpoint provided here:
Before you print any material we suggest that you contact us as we are often upgrading our marketing material and so it is advised to establish whether we are about to create new marketing material.
And lastly …
We’re always happy to help. We have substantial knowledge of the care sector; which care homes are being bought by who, where each care manager worked before and what the care businesses’ particular focus is, their CQC rating, financial position, corporate strategy, etc.
And since we firmly believe that the best way to sell is to know the client and their needs so as to build a relationsip, we have a 20k+ CRM database that can provide you with information on many prospective clients. Just call us whenever you need information.
Also we’d be happy to help you write the ReMe focused content for your website, for events and to optimise your offering and statements regarding ReMe and also for any other marketing material you may wish to use.
And we’re always keen to discuss joint marketing strategies with you, whether its at events, online or in print.
We can organise webinars for groups of your clients, host events and structure special offers and marketing campaigns should you wish to do so.
And very lastly, we’d really welcome any feedback you have; whether from clients during your demos, product upgrade ideas, sales process thoughts, etc. We love constructive criticism and ideas as to how to improve ReMe.
Compliance & Security Documentation
The files presented here relate to Information Security and GDPR compliance. ReMe can be shown to provide security to a level that complies with the NHS’s G Cloud procurement standards and therefore has passed rigorous approvals.
Similarly, ReMe possesses ICO approvals and provides a care facility with GDPR compliancy for personal data. Having also been approved by Orcha and pending approvals by NHS Digital and EMIS, the GP prescribing system, ReMe is just weeks away from being prescribable by GPs for use as a post diagnosis support app, one that can be paid for by CCG’s and the NHS. In fact ReMe is already being used by hospitals, notably Kingston Hospital. See here.
Orcha app rating for NHS Digital. Click here
G-Cloud for NHS Supplier approval. Click here
ico approval
ReMe Information Security
GDPR Statement
Support Ticket
For support or to book a training session for your prospects please click here
Questions & Answers
We will continually update this area as we increase ReMe’s functionality and as we learn of issues that surface.
If a prospect wants to trial ReMe how does it work?
When demoing the MEETUP you will be aiming to show them the table and ReMe and will probably not leave it there for a trial. During that period they should be trialing ReMe (unless you have achieved an immediate sale of ReMe bundled with the table).
Basically, ReMe usually needs to be trialled because any care facility, whether a single unit or part of a group, will need to establish;
If ReMe fits their needs and can be adopted into their care process.
Whether to roll out across all care homes, which are different in many ways.
The suitability of ReMe for integration with their existing or eventual digital care planning system.
Any Broadband issues.
Hardware purchase strategy (They will usually have to buy tablets – please recommend android always and see our recommended Tablet brands below – it’s critical they buy the right ones, with easy side view and mini HDMI connectivity).
They may want to buy a bulk hardware package from you, such as Tablets, TV’s, Alexa’s, as part of the lease deal.
And of course, they will want to negotiate a discount for bulk purchase across the group, etc.
The result is that we offer clients a standard 4 week trial. The following is the process;
You contact us and we will email them with a username and password, so they can access the copy of ReMe that we provide to them.
We assign one of our team to manage their needs across the trial term.
After log in they are started on a 4-week trial driven by automated email step by step instructions and with pop up screens within ReMe, that monitor each carers progress.
At the end of each week the care team complete a automated survey that’s viewed by the managers and ourselves to ensure that they are properly trialling ReMe.
After 4 weeks they complete a final KPI based survey that provides trial results, such as resident engagement, carer enjoyment, time savings, etc., and derives the ROI achieved for that care facility.
If they want to extend the trial, then we charge £200 per month which is refunded upon each purchase.
Click here to view the Trial Information page for the Responsible Manager in the care facility.
Click here to view the Getting Started training process for the carer.
Click here to view the Training Manual.
Can you recommend websites, magazines and resources that can help me learn more about the industry and find leads?
There are many publications and websites; here’s a few of the best…
www.carehome.co.uk
www.carehomeprofessional.co.uk
www.thecarehomeenvironment.com
www.cqc.org.uk
Just these will keep you up to date with news and leads and provide background information
Are we expected to do out of hours training - I.e. if the home works a shift pattern, will we need to train staff on all shifts?
There is no need for you to train anyone. We will do that. All you need to do is either sell ReMe bundled as part of a table sale, and then we will support them and train them as required, or set up a demo and maximum 4 week trial, and then we will do the demo and manage the trial.
Then, when they are ready to close, hand them back to you to complete the sale.
If the Care home is a group with multi sites, do we have to visit all sites?
There’s no need to visit a site regarding the ReMe adoption, demoing and training processes. The client can arrange a multi-side demo webinar with us, trial ReMe on a few care home sites and then roll out across all of them in the manner they see fit, with the automated training taking place across a 4 week automated adoption period.
That said, for groups we go the extra mile and often find ourselves in managers meetings and group trainings. But regarding selling the MEETUP table, it will vary from a manager of a single care home in a group with his own budget wanting a table, through to a head office group decision to buy tables and ReMe across the group.
Different groups operate in different ways and some do both, ie with CareUK 25 care homes had individually bought Tovertafel touch tables then head office stepped in and said we prefer ReMe with its MEETUP touch table, which is where we are now.
Of course the bigger the group the longer the decision making process. With CareUK we are having to build bespoke forms, new functionality, etc. But that’s all good as this will be available to all care homes – just means the close has been delayed.
Does ReMe work differently on android and iOS- is it in fact multi operating system?
Same on both, although sometimes there are differences in screen responsiveness between phone types and operating systems
Currently how do your customers contact you regarding follow up questions and issues and What help desk facilities do you have?
Via our support and ticketing process here
What is the ratio of apps to Tablets/Phones in the Care Home.
This varies a lot. Most care homes have tablets and if not, will buy them, knowing that they must have them. Some care homes allow the use of mobile phone, locked down. Others don’t allow it. But the sector is changing and families are beginning to donate their tablets to their resident family member
How does the software link between the Care Home and the Residents family?
Who manages both sides of this, and is there different levels of Admin?
Who shows the Family how to use the app?
The care home’s ReMe is connected to the family by the care circle in which the Family Administrator invites other family members to join it.
But firstly, the care home invite the family administrator to enrol their family member/resident into ReMe and then they answer basic questions about the person to start off the profile building process, and then they can invite other family members to start using ReMe by inviting them into the care circle. There is no cost to anyone for this process.
Regarding levels of Admin, yes, in the care home there is the responsible manager, which usually is the care home manager at first but then is passed on to a lifestyle coordinator or to an activity coordinator or lead carer. We also recommend that there is a ReMe ambassador found, that is someone who loves their tech, their phone, their Facebook and who is the go to person whenever a carer has a problem in ReMe.
The care home can support the family if they wish but usually they come to us via submitting a ticket – their version of ReMe is simpler than the care homes version and so, with the inbuilt videos, is much easier to use, so they learn easily.
We have an automated CRM campaign process that sends out regular emails offering webinars, prompting their usage, and assisting with 1:1 training if required.
When training within Care Homes what is the average amount of people you are training?
We only train customers when requested. ReMe is ‘ReMe365’, in other words ‘try it, like it, buy it, learn it’ and if you have difficulties then submit a ticket for a remote training.
Every page (ish) in ReMe has a built in training video and there is an online manual.
The most we have ever had on a webinar is 15 at different care home locations.
What is the average time for install and training for ReMe?
It varies from an instant purchase post demo (we are happy to do the remote demos with the Sharp sales person in attendance) through to a maximum of 4 weeks.
Therefore the first four weeks are either a trial+training, or adoption+training.
Install is just a case of logging in. That said, care homes need to figure out broadband issues, do they have enough tablets, how to ensure that they are always charged, etc. So that’s install+adoption.
What tablets do you recommend we purchase?
We recommend that clients do not purchase ipads. They are overcomplicated for the presentation of ReMe and do cause complications, with all software providers, regarding sound.
Android is a better approach. They’re cheaper and have better integration capability.
The model we recommend can be found here. Neocore’s have good side/peripheral screen visibility, a mini hdmi port as standard and are robust.
How do we activate integration with an Alexa
This is done via the residents personal calendar within ReMe, top right on the menu bar.
What does your typical pitch email look like?
Of course pitch emails vary depending on the prospect and often they are designed to fit their known needs. The following is a full list of content from which a pitch email can be built, depending on the care sector and type of client being adressed;
CURRENLTY ReMe is …
For CARE PROVIDERS (See video here)
- Is used by care providers, from diagnosis to end of life; from domiciliary care, live in care, day care centres and memory clinics, to assisted living, care homes and hospital wards.
- Provides a person centred care enhancing tool set that is wrapped with business tools, suited to each care sector, that generate an ROI.
- Is the world’s only ‘Activity Based’ care software (not care planning); that records the outcomes of 1:1 and readymade group activities/ entertainment, that has a digital activity self-creator tool and across care group activity sharing capability.
- Has the only digital cognitive stimulation therapy and search based reminiscence tools that enable bespoke acute dementia care management.
- Builds an ever learning profile of the person using multi-media content and remote family connectivity; that enhances person centred care delivery and provides outcomes reporting.
- Captures a unique data set that we call ELR (=Electronic Life Data; likes, dislikes, moods, preferences, habits, well-being, memories, life story, family engagement, etc.)
- Enables Wellbeing reporting directly through activity provision and outcomes.
- ReMe provides the only integrated GDPR Personal Data compliance process, using gamified family enrolment that provides consent based logged access to personal data.
- Integrates with care planning software evidencing activity delivery to management, families and CQC.
- Integrates with other systems and hardware, , such as the MEETUP Touch table, robots such as Genie and wearables, enabling data capture to deliver outcomes reporting.
- Is integrated with Alexa and has proprietary Amazon Alexa care skills that put entertainment, therapy and remote management into the home and care facility residents rooms.
- Offers digital CQC quantified reporting of Regs 9 & 10 and takes care businesses to Outstanding (and others out of Special Measures).
- Provides a client acquisition process improving occupancy and client numbers. The client arrives at the care home with personal content already in ReMe, ready for use by the home.
- Improved efficiency and reduced carer recording requirements as data captured in background.
- Improves staff retention through improved carer engagement and inbuilt carer: resident matching tool.
- Generates savings + income of £8k+ pa/home (an ROI of 400% pa). With a free £4k valued care e-learning package ReMe yields £10k (ROI=650% pa)
Sold to formal care businesses on an annual or monthly subscription basis, and is often bundled into a 3-5 year lease and packaged with other hardware products. The average RRP is £1800 per annum but is discounted for volume sales or increased for larger facilities.
For CARE ORGANISATIONS, LOCAL AUTHORITIES
- Provides access to those cared for in the community
- Offers a support process to those in care
- Captures data quantifying service provision take up, quality of care and outcomes
- Supports care workers in their daily tasks
ALSO
- Will be the first dementia focused app that is prescribable by GP’s post completion of current underway validation for inclusion in the EMIS and NHS Digital app libraries.
- Is the first portable care system, that is owned by the person cared for and family and who provide consent based access, to each care provider encountered along the care journey, to their ELR data.
- In evidence based trials in Kingston Hospital soon to be validated as a Digi therapeutic, with the aim of reducing medication by really knowing the person.
- Is used at hospital admission to reduce agitation through knowing the person and in ward care, and with approvals such as G Cloud, is a robust solution to key NHS cost issues, such as bed blocking.
- Connects hospitals with those cared for at home, care homes and GP’s such that data ‘flows’ from the point of care, through the NHS patient pathway and from step-down back to the original point of care.
- Reduces hospital costs, from easier admission, reduced staff specials engagement, to earlier discharge, reduced medication, digital reporting and enhanced stepdown, as is being quantified in current studies in Kingston Hospital.
For CONSUMERS (see video here) ReMe offers
- My Story – Personal profile building
- Content Upload – Photos, video collation
- My Music – Playlist creation, music conversation recording
- My Activities – Activity planning & outcomes recording
- ReadyMade Activities – Cognitive stimulation, quizzes, games, films, music playlists
- Activity Creation – Personalised activity creation tool
- Care Circle Connectivity – Remote family engagement
- Calendars – for shared family reporting, scheduling & alerts
- Communications Module – Integrated messaging & skype
- Alexa Echo & Google Home Integration – for entertainment and activities
- ReMe proprietary Alexa skills suite – including calendar integrations, notifications, medication, hydration alerts & remote monitoring
Sold on the Freemium basis, ie is free to download from the app stores but with a monthly fee (approx. £4/month) for the use of premium features
SUMMARY
The key proposition at the heart of ReMe is simply that knowing the person impacts radically on the care process ReMe can be as simple or as sophisticated as a user wishes it to be, so it’s is used by 8 to 80 year olds and carers to local authorities. ReMe has an open API so can be integrated with other systems and the ELR data set can be made available, with permission of both us and users, to other data users. ReMe is being used globally and growing fast, from Hong Kong to Delhi, Italy to Australia.
OTHER INFORMATION
To view our market presence and examples of usage, please google; ‘RemindMecare dementia’, ‘Kingston hospital RemindMecare’ and click on our media page here.
For regulatory approvals and validation, please view ReMe’s G Cloud and Orcha listings (for NHS Digital and EMIS approvals).
ReMe can be downloaded from the Google Play and Apple stores
How can I learn more about ReMe and its reputation?
Simple, just view About Us on this website and the click In the Media
What publications should I read to learn about the care sector?
There’s many but the following are those that you should enrol of weekly feeds;
Care Home Professional
www.carehome.co.uk
LaingBuisson
Dementia Action Alliance
NAPA
ADASS
TSA
National Care Association
Care England
CarersUK
Caring Times
Homecare.co.uk
Home Care Insight (HCI)
I can't log in. What do I do?
If you’ve forgotten your log in details, click on the Forgot Your Password? link on the page and you’ll be asked to enter your email address. With this you will be sent a reminder of the email provided. If that does not work, then contact us via our helpline number or email and we’ll be able to help you as soon as possible.
I've forgotten my Password. How do I log in?
If you’ve forgotten your log in details, click on the Forgot Your Password? link on the page and you will be asked to enter your email address. With this you’ll be sent a reminder to the email provided.
How do I change the admin details?
If you’ve forgotten your log in details, click on the Forgot Your Password? link on the page and you will be asked to enter your email address. With this you’ll be sent a reminder to the email provided.
How do I change my Password?
Log into ReMe and go to the My Details section of the menu. In My Details you’ll be presented with a form that allows you to modify your password along with other information such as name, etc. Once you have finished, click the save button at the end of the page to save the modified password.
Register Organisation
Login
RemindMeCare Family Registration
Launch Demo
Launch Demo
Returning Demo Visitor
Notification
Subscription to RemindmeCare's latest news has been successful.
Notification
Password Reset Link sent to your email, Please Check your email for the confirmation link.
Notification
Contact to RemindmeCare's latest news has been successful.