Welcome to ReMe

You should by now have been given a log in to ReMe, so that you can explore yourself. If not, please ask at radhika@health-connected.com

Explore ReMe and get used to its functionality. Don’t forget the page training videos at the top right of each page.

For weekly webinars, personal or advanced training  (ie client acquisition, ReMeLearn, GDPR, hospital connectivity, etc) click here.

There’s a Q&A at the bottom of this page, with info. such as hardware requirements.

Please do read all this material, as it will really increase your odds of achieving sales.

Sales Process

The following is the way that we suggest will get you the best results:

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Warming Up the Prospect Pre-Call

Email your prospect before your call enclosing;

  • ReMe Overview brochure
  • ROI brochure
  • Features & Benefits video link
  • Using ReMe video link (all available below).

Talk to us about your client. We can provide vital information to make that first call more engaging and help you find the angles, the hot news, their problems.

… and we’ll tag the prospect as yours.

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Pitch Call

Present ReMe over the phone and get the prospect to agree to a remote ReMe demo, followed by if necessary a face2face meetup.

You can either book a place on our weekly 10:00 am Monday morning webinar here, or arrange a  private 1:1 demo with our team by clicking here.

You’ll learn about ReMe as we demo and pitch for you!

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Remote ReMe Demo

We’ll present a demo of ReMe that addresses the financial , admin. and management benefits of ReMe, as well as on its activities and its person centred care and dementia capabilities

By the end they will appreciate that ReMe improves care, increases efficiency and generates savings and revenue.

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Face2Face Demo

Demoing ReMe will now be easy as they’ll have already appreciated the breadth of its capabilities and you can focus more on activities rather than the business funtionalities.

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Trialling/ Onboarding ReMe

Email etienne@health-connected.com to send your prospect a ReMe Trial login and start the 4 week trial.

The Onboarding process teaches using ReMe, tracks task completion, captures performance and prompts for further training when required. At the end of the trial a KPI report shows adoption achieved and an ROI report calculates the time saved, residents enagement, family usage, etc.

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Closing the Sale

These reports are your closing tool, showing financial gains of £10-20k pa.

Offering ReMeLearn at a discount/free rate is another powerful closing tool. Worth £3-4k pa to each care facility, this can be used in the negotiations. (see below)

 

 

 

Sales Support Material

 

Features & Benefits video 

This video provides ReMe’s key selling points and is presented to prospects ideally before your first contact with them so that they are fully informed.

Right click on the video whilst running it to get the link to the video that can be sent by email to prospective clients to view. Or click on the link here.

Overview of Using ReMe

This video will give you and your prospect a quick overview of how ReMe is used. Ideally it should be emailed to the prospect before your first contact. It can also be found on the Meet Up’s desktop for use in a face2face presentation.

Right click on the video whilst running it to get the link to the video that can be sent by email to prospective clients to view. Or click on the link here.

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Features & Benefits Overview brochure

This pdf provides an overview of ReMe’s care and business uses.

Download the pdf document here:

 

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The ROI in using ReMe brochure 

This brochure defines how ReMe generates a substantial return on investment, and how this can justify the purchase of both ReMe and a Meetup table.

Download the pdf document here:

If you wish to view the source calculations for this analysis, please contact us.

 

ReMeLearn 

ReMeLearn provides a full video e-learning suite at £0-25 upwards per course per person. You can offer these to prospects as you see fit (post discussion with us). For example, for clients that lack funds to purchase a table but want to reduce their annual training costs, giving them ReMeLearn saves them £3-4k pa (Av. care home training spend = £3k pa), thereby reducing the cost of the table.

We can provide full details to help you learn the process and to promote to prospects. Here are the training manuals for reference;

ReMeLearn presentation

User Guide

Lead Generation

The following are the principal media that will provide leads that are contemporary, whilst keeping you updated with industry news and angles for pitching.

www.carehome.co.uk.
www.carehomeprofessional.co.uk.
www.thecarehomeenvironment.com.
www.cqc.org.uk.

 

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Pitch document

This presents a pitch that’s based on a consultative sale style, that you can read and rewrite to fit your preferences.

Download the word document here:

 

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Email templates

Here are some sample emails that you can use to cut n paste into your own to be sent to prospects.

Download the word document here:

 

 

Demoing ReMe (6 minutes)

This video shows you the easiest way to demo ReMe; the key segments that can be presented one after another, and in bite sizes chunks.

How long a demo takes depends on the clients. Some will focus on the Touch Table as being their primary interest whilst others will see ReMe as the primary focus.

 

Demoing ReMe (30 minutes)

This overview video provides the key elements that should be presented within a full demo.

How a demo takes place will vary and will be determined by the prospect. It may either just be yourself with carers and management, or they may wish to establish the reaction of residents.

Remember, you can refer the prospect to us for a remote video demo and be part of it when we run it.

 

Demoing ReMe (remote 60 minutes)

This video shows you the full remote video conference based demo process we undertake for prospects.

Whilst every demo is different and will often depend on what problem the client is looking to solve (ie it’s a newbuild home with 0% occupancy’, ‘they are in CQC special measures’, etc.), this video will provide you with the basic building blocks of the demo.

 

Other Useful Material

Formal Carer Overview video

Just for your reference, this is the video that is embedded in the ReMe app Dashboard home page top right.

You can also use it to show prospective clients what actually is in ReMe and what it does.

You can use it to demo instead of personally demoing if needs be.

 

What the Carers say

A video that will give you an insight into the views of the carers that you will often be demoing to.

Pricing

ReMe has been sold to date for £1800 pa for a care facility of less that 50 beds and £2200 pa for a care facility of more than 50 beds.  This includes unlimited users i.e family, carers, etc.

All manner and variety of negotiations take place; from multiple care home discounts to discounts to charity groups, to 3 year up front discounted payments, to the provision of a number of tablets as a bonus. We have used a 2, 3 and 5 year lease. We also offer a monthly recurring non contract payment scheme.

 

 

 

Upselling and Referral selling …

ReMe is an Activity based care system and we will be adding new products that assist care facilities address their care problems with technology throughout the coming years and we will keep you posted.

 

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Alexa/ReMe integrated in room care: The first of our new products is available immediately. You can advise your prospects and existing clients that an Alexa integrated in room remote care management system is avialable for trial. Please contact us for further details.

You can see our other products list here. These can be bundled into a lease sale.

Referral Selling : most care facilities have relationships with GP’s, the local authority, day care centres and hospitals. And all of these can purchase ReMe (please review our website tab Care Businesses here). Therefore, if you sell to a care home, it then becomes possible (at some point) to see if they are happy to introduce ReMe to their local hospital. They will usually be keen to do this since the paperwork that they provide to the hospital when one of their residents visits a ward, simply in 80% of cases, gets lost. And of course they want their resident to return to their care home, fit and well and able to continue as a fee paying resident.

You can therefore sell to a hospital. And a hospital will be keen that all those care businesses in their catchment area also use ReMe so that they can have the benefit of the care knowledge in ReMe when they are admitted to the hospital.

This is a calling card to other clients and makes promotion to all the care homes, day care centres, memory clinics and domiciliary care businesses in the area much easier, most of which would benefit from the use of ReMe, a MEETUP table and other suitable products.

 

User Manual

You can download a copy of the ReMe Training Manual used by clients here.

 

Marketing Material

Below are various marketing materials. We will be reproducing these regularly and will keep you updated.

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TWO OR ONE SIDED FLYER/S

This care business focused page can be printed as pdfs or provided to the printer as print ready. It can be used single sided or back to back with the consumer page flyer below.

Click here to enlarge the image.

Or you can download and print the page from the powerpoint provided here:

 

 

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This consumer focused second page can be printed back to back with the business flyer above or used on its own.

Click here to enlarge the image.

Or you can download and print the page from the powerpoint provided here:


Before you print any material we suggest that you contact us as we are often upgrading our marketing material and so it is advised to establish whether we are about to create new marketing material.

 

 

And lastly …

We’re always happy to help. We have a vast knowledge of the care sector; which care homes are being bought by who, where each care manager worked before and what the care businesses’ particular focus is, their CQC rating, financial position, corporate strategy, etc.

And since we firmly believe that the best way to sell is to know the client and their needs so as to build a relationsip, we have a 20k+ CRM database that can provide you with information on many prospective clients. Just call us whenever you need information.

Also we’d be happy to help you write the ReMe focused content for your website, for events and to optimise your offering and statements regarding ReMe and also for any other marketing material you may wish to use.

And we’re always keen to discuss joint marketing strategies with you, whether its at events, online or in print.

We can organise webinars for groups of your clients, host events and structure special offers and marketing campaigns should you wish to do so.

And very lastly, we’d really welcome any feedback you have; whether from clients during your demos, product upgrade ideas, sales process thoughts, etc. We love constructive criticism and ideas as to how to improve ReMe.

 

 

Compliance & Security Documentation

The files presented here relate to Information Security and GDPR compliance. ReMe can be shown to provide security to a level that complies with the NHS’s G Cloud procurement standards and therefore has passed rigorous approvals.

Similarly, ReMe possesses ICO approvals and provides a care facility with GDPR compliancy for personal data. Having also been approved by Orcha and pending approvals by NHS Digital and EMIS, the GP prescribing system, ReMe is just weeks away from being prescribable by GPs for use as a post diagnosis support app, one that can be paid for by CCG’s and the NHS. In fact ReMe is already being used by hospitals, notably Kingston Hospital. See here.

   Orcha app rating for NHS Digital. Click here

 

   G-Cloud for NHS Supplier approval. Click here

 

ico approval

ReMe Information Security

GDPR Statement

 

Support Ticket

For support or to book a training session for your prospects please click here

 

Questions & Answers

We will continually update this area as we increase ReMe’s functionality and as we learn of issues that surface.

When demoing the MEETUP you will be aiming to show them the table and ReMe, and will probably not leave it there for a trial. During that period they should be trialing ReMe (unless you have achieved an immediate sale of ReMe bundled with the table).

Basically, ReMe usually needs to be trialled because any care facility, whether a single unit or part of a group, will need to establish; if ReMe fits their needs and can be adopted into their care process; whether to roll out across all care homes, which are different in many ways; the suitability of ReMe for integration with their existing or eventual digital care planning system; any Broadband issues.
They will need to establish a hardware purchase strategy (they will usually have to buy tablets – please recommend android always and see our recommended tablet brands below – it’s critical they buy the right ones, with easy side view and mini HDMI connectivity).
They may want to buy a bulk hardware package from you, such as Tablets, TV’s, Alexa’s, as part of the lease deal.
And of course, they will want to negotiate a discount for bulk purchase across the group, etc.
The result is that we offer clients a standard 4 week trial. The following is the process;

You contact us and we will email them with a username and password, so they can access the copy of ReMe that we provide to them.
We assign one of our team to manage their needs across the trial term.
After log in they are started on a 4-week trial driven by automated email step by step instructions and with pop up screens within ReMe, that monitor each carers progress.
At the end of each week the care team complete a automated survey that’s viewed by the managers and ourselves to ensure that they are properly trialling ReMe.
After 4 weeks they complete a final KPI based survey that provides trial results, such as resident engagement, carer enjoyment, time savings, etc., and derives the ROI achieved for that care facility.
If they want to extend the trial, then we charge £200 per month which is refunded upon each purchase.

Click here to view the Trial Information page for the Responsible Manager in the care facility.

Click here to view the Getting Started training process for the carer.

Click here to view the Training Manual.

There are many publications and websites; here’s a few of the best…
www.carehome.co.uk
www.carehomeprofessional.co.uk
www.thecarehomeenvironment.com
www.cqc.org.uk

Just these will keep you up to date with news and leads and provide background information

There is no need for you to train anyone. We will do that. All you need to do is either sell ReMe bundled as part of a table sale, and then we will support them and train them as required, or set up a demo and maximum 4 week trial, and then we will do the demo and manage the trial.

Then, when they are ready to close, hand them back to you to complete the sale.

There’s no need to visit a site regarding the ReMe adoption, demoing and training processes. The client can arrange a multi-side demo webinar with us, trial ReMe on a few care home sites and then roll out across all of them in the manner they see fit, with the automated training taking place across a 4 week automated adoption period.

That said, for groups we go the extra mile and often find ourselves in managers meetings and group trainings. But regarding selling the MEETUP table, it will vary from a manager of a single care home in a group with his own budget wanting a table, through to a head office group decision to buy tables and ReMe across the group.

Different groups operate in different ways and some do both, ie with CareUK 25 care homes had individually bought Tovertafel touch tables then head office stepped in and said we prefer ReMe with its MEETUP touch table, which is where we are now.

Of course the bigger the group the longer the decision making process. With CareUK we are having to build bespoke forms, new functionality, etc. But that’s all good as this will be available to all care homes – just means the close has been delayed.

Same on both, although sometimes there are differences in screen responsiveness between phone types and operating systems

Via our support and ticketing process here

This varies a lot. Most care homes have tablets and if not, will buy them, knowing that they must have them. Some care homes allow the use of mobile phone, locked down. Others don’t allow it. But the sector is changing and families are beginning to donate their tablets to their resident family member

The care home’s ReMe is connected to the family by the care circle in which the Family Administrator invites other family members to join it.

But firstly, the care home invite the family administrator to enrol their family member/resident into ReMe and then they answer basic questions about the person to start off the profile building process, and then they can invite other family members to start using ReMe by inviting them into the care circle. There is no cost to anyone for this process.

Regarding levels of Admin, yes, in the care home there is the responsible manager, which usually is the care home manager at first but then is passed on to a lifestyle coordinator or to an activity coordinator or lead carer. We also recommend that there is a ReMe ambassador found, that is someone who loves their tech, their phone, their Facebook and who is the go to person whenever a carer has a problem in ReMe.

The care home can support the family if they wish but usually they come to us via submitting a ticket – their version of ReMe is simpler than the care homes version and  so, with the inbuilt videos, is much easier to use, so they learn easily.

We have an automated CRM campaign process that sends out regular emails offering webinars, prompting their usage, and assisting with 1:1 training if required.

We only train customers when requested. ReMe is ‘ReMe365’, in other words ‘try it, like it, buy it, learn it’ and if you have difficulties then submit a ticket for a remote training.

Every page (ish) in ReMe has a built in training video and there is an online manual.

The most we have ever had on a webinar is 15 at different care home locations.

It varies from an instant purchase post demo (we are happy to do the remote demos with the Sharp sales person in attendance) through to a maximum of 4 weeks.

Therefore the first four weeks are either a trial+training, or adoption+training.

Install is just a case of logging in. That said, care homes need to figure out broadband issues, do they have enough tablets, how to ensure that they are always charged, etc. So that’s install+adoption.

We recommend that clients do not purchase ipads. They are overcomplicated for the presentation of ReMe and do cause complications, with all software providers, regarding sound.

Android is a better approach. They’re cheaper and have better integration capability.

The model we recommend can be found here. Neocore’s have good side/peripheral screen visibility, a mini hdmi port as standard and are robust.

This is done via the residents personal calendar within ReMe, top right on the menu bar.

Of course pitch emails vary depending on the prospect and often they are designed to fit their known needs. The following is a full list of content from which a pitch email can be built, depending on the care sector and type of client being adressed;

 

CURRENLTY  ReMe is …

 

For CARE PROVIDERS (See video here)

  • Is used by care providers, from diagnosis to end of life; from domiciliary care, live in care, day care centres and memory clinics, to assisted living, care homes and hospital wards.
  • Provides a person centred care enhancing tool set that is wrapped with business tools, suited to each care sector, that generate an ROI.
  • Is the world’s only ‘Activity Based’ care software (not care planning); that records the outcomes of 1:1 and readymade group activities/ entertainment, that has a digital activity self-creator tool and across care group activity sharing capability.
  • Has the only digital cognitive stimulation therapy and search based reminiscence tools that enable bespoke acute dementia care management.
  • Builds an ever learning profile of the person using multi-media content and remote family connectivity; that enhances person centred care delivery and provides outcomes reporting.
  • Captures a unique data set that we call ELR (=Electronic Life Data; likes, dislikes, moods, preferences, habits, well-being, memories, life story, family engagement, etc.)
  • Enables Wellbeing reporting directly through activity provision and outcomes.
  • ReMe provides the only integrated GDPR Personal Data compliance process, using gamified family enrolment that provides consent based logged access to personal data.
  • Integrates with care planning software evidencing activity delivery to management, families and CQC.
  • Integrates with other systems and hardware, , such as the MEETUP Touch table, robots such as Genie and wearables, enabling data capture to deliver outcomes reporting.
  • Is integrated with Alexa and has proprietary Amazon Alexa care skills that put entertainment, therapy and remote management into the home and care facility residents rooms.
  • Offers digital CQC quantified reporting of Regs 9 & 10 and takes care businesses to Outstanding (and others out of Special Measures).
  • Provides a client acquisition process improving occupancy and client numbers. The client arrives at the care home with personal content already in ReMe, ready for use by the home.
  • Improved efficiency and reduced carer recording requirements as data captured in background.
  • Improves staff retention through improved carer engagement and inbuilt carer: resident matching tool.
  • Generates savings + income of £8k+ pa/home (an ROI of 400% pa). With a free £4k valued care e-learning package ReMe yields £10k (ROI=650% pa)

Sold to formal care businesses on an annual or monthly subscription basis, and is often bundled into a 3-5 year lease and packaged with other hardware products. The average RRP is £1800 per annum but is discounted for volume sales or increased for larger facilities.

 

For CARE ORGANISATIONS, LOCAL AUTHORITIES

  • Provides access to those cared for in the community
  • Offers a support process to those in care
  • Captures data quantifying service provision take up, quality of care and outcomes
  • Supports care workers in their daily tasks

ALSO

  • Will be the first dementia focused app that is prescribable by GP’s post completion of current underway validation for inclusion in the EMIS and NHS Digital app libraries.
  • Is the first portable care system, that is owned by the person cared for and family and who provide consent based access, to each care provider encountered along the care journey, to their ELR data.
  • In evidence based trials in Kingston Hospital soon to be validated as a Digi therapeutic, with the aim of reducing medication by really knowing the person.
  • Is used at hospital admission to reduce agitation through knowing the person and in ward care,  and with approvals such as G Cloud, is a robust solution to key NHS cost issues, such as bed blocking.
  • Connects hospitals with those cared for at home, care homes and GP’s such that data ‘flows’ from the point of care, through the NHS patient pathway and from step-down back to the original point of care.
  • Reduces hospital costs, from easier admission, reduced staff specials engagement, to earlier discharge, reduced medication, digital reporting and enhanced stepdown, as is being quantified in current studies in Kingston Hospital.

For CONSUMERS  (see video here) ReMe offers

  • My Story – Personal profile building
  • Content Upload – Photos, video collation
  • My Music – Playlist creation, music conversation recording
  • My Activities – Activity planning & outcomes recording
  • ReadyMade Activities – Cognitive stimulation, quizzes, games, films, music playlists
  • Activity Creation – Personalised activity creation tool
  • Care Circle Connectivity – Remote family engagement
  • Calendars – for shared family reporting, scheduling & alerts
  • Communications Module – Integrated messaging & skype
  • Alexa Echo & Google Home Integration – for entertainment and activities
  • ReMe proprietary Alexa skills suite – including calendar integrations, notifications, medication, hydration alerts & remote monitoring

Sold on the Freemium basis, ie is free to download from the app stores but with a monthly fee (approx. £4/month) for the use of premium features

 

SUMMARY

The key proposition at the heart of ReMe is simply that knowing the person impacts radically on the care process ReMe can be as simple or as sophisticated as a user wishes it to be, so it’s is used by 8 to 80 year olds and carers to local authorities. ReMe has an open API so can be integrated with other systems and the ELR data set can be made available, with permission of both us and users, to other data users. ReMe is being used globally and growing fast, from Hong Kong to Delhi, Italy to Australia.

 

OTHER INFORMATION

To view our market presence and examples of usage, please google; ‘RemindMecare dementia’, ‘Kingston hospital RemindMecare’ and click on our media page here.

For regulatory approvals and validation, please view ReMe’s G Cloud and Orcha listings (for NHS Digital and EMIS approvals).

ReMe can be downloaded from the Google Play and Apple stores

 

 

Simple, just view About Us on this website and the click In the Media

There’s many but the following are those that you should enrol of weekly feeds;

Care Home Professional
www.carehome.co.uk
LaingBuisson
Dementia Action Alliance
NAPA
ADASS
TSA
National Care Association
Care England
CarersUK
Caring Times
Homecare.co.uk
Home Care Insight (HCI)

If you’ve forgotten your log in details, click on the Forgot Your Password? link on the page and you’ll be asked to enter your email address. With this you will be sent a reminder of the email provided. If that does not work, then contact us via our helpline number or email and we’ll be able to help you as soon as possible.

If you’ve forgotten your log in details, click on the Forgot Your Password? link on the page and you will be asked to enter your email address. With this you’ll be sent a reminder to the email provided.

If you’ve forgotten your log in details, click on the Forgot Your Password? link on the page and you will be asked to enter your email address. With this you’ll be sent a reminder to the email provided.

Log into ReMe and go to the My Details section of the menu. In My Details you’ll be presented with a form that allows you to modify your password along with other information such as name, etc. Once you have finished, click the save button at the end of the page to save the modified password.